Our team building courses and away days are designed specifically to suit the organisation and team. A consultant will visit your premises to assess the needs of the team and individual members and will construct a tailor-made package.

Team building and development can be tailored for a new team, an existing team experiencing conflict and difficulties or to celebrate the success of an existing team.

Action centred leadership
Building and developing successful work teams
Team building workshops for managers and for whole work teams
Managing ourselves and others
Away-day facilitation/Service day facilitation for work teams
Loss and bereavement – a one-day introductory course

COURSES FOR WOMEN

Personal effectiveness
Self-development for women managers
Positive image and communication skills
Leadership skills for women
Life planning for women
Women in management

SPECIFIC SKILLS / PERSONAL DEVELOPMENT

Assertiveness skills
The power of positive behaviour and developing confidence and self-esteem
Successful communication, listening, interviewing and negotiating skills
Job search and interview techniques for people applying for jobs   
Presentation and public speaking
Effective business writing and speeches
Report writing and minute taking
Time management
Successful senior secretary/personal assistant
Successful executive partnerships
Personal and work effectiveness
Problem solving and decision making
Performance management
Career and life planning
Coaching and mentoring
Managing stress
Recruitment and selection
Communication and interpersonal skills
Working with integrity and diversity
Planning for retirement

CUSTOMER CARE COURSES

QMC have over 20 years of experience training in the Customer Care sector. We offer bespoke courses to enable all staff to deliver high quality customer service.

Customer Care Courses Include:

Customer care- the essential skills
Customer care - the expert skills
‘Why Should I Care?’ – an innovative customer care programme
Telephone techniques
Managing difficult situations for front-line staff
Dealing with conflict and aggression
The effective receptionist
Managing quality customer service
Customer awareness workshops
Meeting the needs of diverse service users

TRAIN THE TRAINER COURSES

QMC offer a range of courses for Trainers and Presenters.

Including:
Introduction to training
Coaching and mentoring skills
Introduction to facilitation/skills for facilitators
Instructional techniques
Training skills for managers
Designing and implementing a complete training package